1. What Are Cookies?
Cookies are small text files placed on your computer, mobile device, tablet, or other device when you visit a website or use an online service.
Cookies can perform different functions, including:
- keeping you signed in;
- remembering your preferences;
- maintaining secure sessions;
- understanding how users interact with HERVIQ;
- improving performance and reliability;
- preventing fraud and abuse;
- measuring website and product usage; and
- supporting certain communications, analytics, or marketing activities.
Cookies may be placed directly by HERVIQ or by third-party service providers that support our services.
2. Similar Technologies
In addition to traditional cookies, HERVIQ may use similar technologies, including:
- local storage;
- session storage;
- software development kits;
- pixels;
- tags;
- scripts;
- device identifiers;
- authentication tokens; and
- other technologies that store or access information on a device.
For simplicity, we refer to all of these technologies collectively as “cookies” in this policy where appropriate.
3. Types of Cookies We May Use
Strictly Necessary Cookies
These cookies are required for HERVIQ to operate properly.
They may be used for purposes such as:
- authenticating users;
- maintaining login sessions;
- managing account security;
- remembering privacy or cookie choices;
- preventing fraudulent or malicious activity;
- maintaining platform functionality;
- routing traffic;
- protecting forms and APIs; and
- maintaining secure access to company workspaces.
Because these cookies are necessary for the service to function, they generally cannot be disabled through our cookie preference tools.
However, your browser may allow you to block them. Doing so may prevent parts of HERVIQ from functioning correctly.
Functional Cookies
Functional cookies help us provide enhanced functionality and remember your preferences.
They may be used to remember information such as:
- language preferences;
- interface preferences;
- workspace settings;
- previously selected options; and
- certain user experience preferences.
Where required by applicable law, these cookies will only be used with your consent.
Analytics and Performance Cookies
Analytics cookies help us understand how users interact with HERVIQ.
We may use these technologies to understand information such as:
- which pages or features are used;
- how users navigate the platform;
- general usage patterns;
- application performance;
- page loading times;
- errors and technical issues;
- device and browser characteristics; and
- aggregated platform activity.
This information helps us improve HERVIQ's performance, usability, security, and product functionality.
Where required by applicable law, analytics cookies will only be activated after you provide consent.
Advertising and Marketing Cookies
HERVIQ may use advertising or marketing technologies where applicable to measure marketing campaigns, understand how visitors discover HERVIQ, or provide relevant communications.
Such technologies may be operated by HERVIQ or third-party advertising, analytics, or marketing providers.
Where required by applicable law, these technologies will only be used after you provide consent.
HERVIQ does not require advertising cookies for the core HR platform to function.
4. First-Party and Third-Party Cookies
First-Party Cookies
First-party cookies are placed directly by HERVIQ or on our behalf and may support activities such as:
- authentication;
- security;
- session management;
- platform functionality;
- preferences; and
- service performance.
Third-Party Cookies
Some technologies may be provided by third-party service providers that help us operate HERVIQ.
These providers may include companies that provide services relating to:
- infrastructure and hosting;
- authentication;
- payment processing;
- fraud prevention;
- analytics;
- customer support;
- communications;
- security;
- monitoring;
- performance optimization; and
- marketing.
Third-party cookies and technologies may be subject to the privacy and cookie policies of the relevant third-party provider.
5. Authentication and Security Technologies
Because HERVIQ is a business software platform, certain cookies or similar technologies may be required to securely authenticate users and protect company accounts.
These technologies may be used to:
- confirm that a user is logged in;
- maintain secure sessions;
- prevent unauthorized access;
- detect suspicious activity;
- enforce access permissions;
- protect accounts from abuse; and
- support account recovery and security controls.
These technologies are generally considered necessary for providing the service.
6. Cookie Duration
Cookies may be either session cookies or persistent cookies.
Session Cookies
Session cookies typically expire when you close your browser or end your session.
Persistent Cookies
Persistent cookies remain on your device for a defined period or until you remove them.
The duration of a cookie depends on its purpose.
For example, authentication cookies may remain active for a period necessary to maintain a secure login session, while preference or analytics cookies may remain active for longer periods.
We aim to retain cookies only for as long as reasonably necessary for their intended purpose.
7. Your Cookie Choices
Depending on your location and applicable law, you may be able to:
- accept cookies;
- reject optional cookies;
- choose specific categories of cookies;
- withdraw consent;
- change your preferences; or
- block or delete cookies through your browser.
Where HERVIQ provides a cookie preference or consent management tool, you may use that tool to update your choices.
Changing your consent will not affect processing that lawfully occurred before you changed your preferences.
8. Browser Controls
Most browsers allow you to control cookies through their settings.
Depending on your browser, you may be able to:
- view stored cookies;
- delete cookies;
- block specific websites from placing cookies;
- block third-party cookies;
- block all cookies; or
- configure automatic deletion of cookies.
Please note that blocking strictly necessary cookies may affect your ability to log in, access your workspace, or use certain HERVIQ features.
Browser settings differ between providers and devices. You should refer to your browser provider's documentation for specific instructions.
9. Global Privacy and Consent Requirements
HERVIQ is intended for users and organizations in multiple countries and regions.
Privacy, cookie, and electronic communications laws differ between jurisdictions. As a result, the way we request or manage cookie consent may vary depending on factors such as your location and applicable legal requirements.
Where applicable law requires prior consent before non-essential cookies are stored or accessed, HERVIQ will seek consent before activating those technologies.
Where applicable law allows certain cookies to be used without prior consent, HERVIQ may rely on another lawful basis where appropriate.
If local law provides stronger rights or protections than those described in this Cookie Policy, the applicable local legal requirements will prevail.
10. Withdrawal of Consent
Where our use of cookies is based on consent, you may withdraw that consent at any time.
You may be able to do this through:
- HERVIQ's cookie settings;
- a cookie preference interface;
- your browser settings; or
- other privacy controls made available by HERVIQ.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
11. Do Not Track and Similar Signals
Some browsers and devices may transmit privacy preference signals, including "Do Not Track" or other browser-based privacy controls.
The legal and technical standards governing these signals continue to evolve.
Where required by applicable law, HERVIQ will recognize and respond to legally binding browser-based privacy preference signals.
Where such recognition is not legally required or where standards are not technically established, the response to these signals may vary.
12. Global Privacy Control
Where required under applicable law and technically supported, HERVIQ may recognize browser-based privacy signals such as Global Privacy Control or comparable mechanisms.
These signals may be treated as a request to limit or opt out of certain processing where required by applicable law.
13. Personal Information Collected Through Cookies
Depending on the technology used, cookies or similar technologies may process information such as:
- IP address;
- browser type;
- operating system;
- device information;
- session identifiers;
- authentication identifiers;
- timestamps;
- referring pages;
- pages viewed;
- feature interactions;
- general geographic information derived from an IP address;
- application performance data;
- security events; and
- cookie preference information.
Where this information qualifies as personal information or personal data under applicable law, it will be processed in accordance with our Privacy Policy.
14. Cookies Used in the HERVIQ Application
The authenticated HERVIQ platform may use cookies and similar technologies differently from the public HERVIQ website.
Within the application, these technologies may be particularly important for:
- secure login;
- session persistence;
- workspace identification;
- account permissions;
- access control;
- security monitoring;
- application performance; and
- user preferences.
Organizations using HERVIQ may also configure certain parts of their workspace. Where an organization acts as the controller or business responsible for employee information, that organization's own privacy obligations may also apply.
15. Employee and Workforce Users
HERVIQ may be provided to employees, managers, HR professionals, administrators, contractors, or other workforce users through an organization.
If you use HERVIQ through your employer or another organization, that organization may determine certain purposes for which your information is processed.
In such situations, you should also review the privacy notices, employee notices, or policies provided by your organization.
HERVIQ's use of cookies for operating and securing the platform remains subject to this Cookie Policy and our Privacy Policy.
16. Third-Party Websites and Services
HERVIQ may contain links to websites, services, or applications operated by third parties.
We do not control cookies placed by third parties when you leave HERVIQ and visit their websites or services.
You should review the privacy and cookie policies of those third parties before using their services.
17. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes to HERVIQ;
- new technologies;
- changes to our service providers;
- changes to our cookie practices;
- legal or regulatory developments; or
- security and operational requirements.
When we make material changes, we may provide notice through the HERVIQ website, application, cookie interface, account communications, or another appropriate method.
The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.
18. Contact Us
If you have questions about this Cookie Policy, our use of cookies, or your privacy choices, you may contact HERVIQ through the contact information provided on our website.
For privacy-related requests, please identify your request clearly so that it can be directed appropriately.
19. Relationship With Other HERVIQ Policies
This Cookie Policy forms part of HERVIQ's broader privacy framework and should be read together with our:
- Privacy Policy;
- Terms of Service;
- Data Processing Agreement, where applicable; and
- other privacy, security, or contractual documentation provided in connection with HERVIQ.
If there is a conflict between this Cookie Policy and mandatory requirements under applicable privacy law, the applicable legal requirements will prevail.